RETURNS

Not happy with your purchase?

ESTITCHWEAR will refund or exchange your item(s) provided stock is available and the returned item(s) meets our return policy requirements as listed below:

Item(s) must be returned within 15 days of original date of purchase.

All returns must be in unworn, unwashed and in original condition and accompanied by the original receipt, packaging and tags.

Due to hygiene, ESTITCHWEAR will not accept the return of socks, underwear, innerwear, baby apparel.

ESTITCHWEAR does not accept exchanges or returns on sale items long as they meet the above conditions

In the event a return does not meet the set standards, ESTITCHWEAR reserves the right to reject the return.

All returns must include a completed Returns Form, enclosed with initial order.

Team member will get in touch with you for direction for returning items.

All returns will require printing of shipping specific labels. Labels will be sent to customers in PDF Format and will be required to be printed out and placed on shipping packages. Any costs associated with shipping print outs are the sole responsibility of the Buyer.

All orders come with a Returns Form. Please follow instructions on this form to ensure safe and smooth return of merchandise.

Return pickup will be ordered by ESTITCHWEAR, pick up times vary from 8am-6pm, specific time of pickup in not available at this point.

Please allow 7-10 business days for your return to be received and processed.

Return delivery costs from Australia only will be covered by ESTITCHWEAR.

FAULTS

In the unlikely event you receive an item with a genuine manufacturing fault, you are entitled to a full refund, or a replacement item, provided stock is available and the item meets the return policy requirements.

REFUNDS

All refunds are required to be made to the original credit card used for the purchase.

All refunds will be made in AUD. Please be aware any effects on foreign currency are the responsibility of the customer and will not be covered by ESTITCHWEAR.

You will receive an email to confirm once your refund has been processed.